Questions & Rental Policies
Our guests often have questions about their stay at Lake Cumberland and our rental policies. If we haven't answered your questions or you simply want to get in touch, please don't hesitate to call (606) 677-0308 or email us at email@example.com. These policies are for rental directly through us - we also manage rentals through VRBO & AirBNB - see those sites for policies.
WHEN IS CHECK-IN & CHECK-OUT?
To insure a quality stay for all our renters, we need time to thoroughly clean our homes. Checkin is after 4pm and checkout is before 10am.
IS THERE A MINIMUM # NIGHTS?
We have a two night minimum.
How old do I have to be to rent a cabin?
At least one member in your group must be >25 years old.
When is payment due?
If you book through us, a $300 security deposit is required to confirm rental. You can make your deposit via credit card on this website under the Make Deposit link. All security deposits will be held at Fifth Third Bank in escrow. Final payment is due 30 days before your arrival check-in day. If there no damages or items missing, your full deposit will be refunded within 30 days of checkout to the person/address provided at the time of the deposit.
HOW ARe rental rates set?
Rates are set by home owners and vary by season as shown on individual cabin web pages. Summer = Mid May to Mid September, Fall = Mid September to Early December, Winter = Early December to Late February, Spring = Late February to Mid May. Note that Thanksgiving, Christmas & New Years could be special holiday rates. Annual rates are set in January for that year. We can and do run promotions - we do not adjust rates after you book.
ARE THERE ANY ADDITIONAL fees?
Local & Kentucky taxes are 10% for all home rentals and there is a $45 processing fee per booking to cover credit card and check-in fees. We are required to drain & clean the hot tub regardless of use for each rental which costs $25. Home cleaning fees vary by property and are listed in the property description. The Lookout View home also charges extra per person per night above and beyond 15 persons for additional linens, laundry and water usage.
What is your cancellation policy?
All cancellations made before 30 days of the Arrival Date will result in a forfeiture of 50% rental amount and 100% of the Security Deposit. All cancellations made within 30 days of the Arrival Date will result in a 100% forfeiture of the rental amount and Security Deposit.
Can I smoke?
Smoking inside any of the cabins is strictly prohibited. Smoking areas are provided on the main level deck and lower level screen porch only. Any evidence of smoking within the cabin (odor, burns, etc.) will result in the forfeiture of the rental deposit.
Lake Cumberland Resort Rules & Regulations
- Quiet time between the hours of 10:30 P.M. and 7:00 A.M.
- Pool hours of 9:00 A.M. until dark
What are the pool rules?
Pool rules are posted on site. There are no lifeguards. Pools are open end-May to mid-Sep.
CAN I BRING MY PET?
We do have one "pet friendly" cabin that accepts small dogs. A $75.00 non-refundable fee will be collected per dog and is due with full payment no later than 30 days prior to check-in.
LAKE CUMBERLAND DISCLAIMER
The US Army Corps of Engineers maintains the water levels at Lake Cumberland. References to Lake Cumberland or water activities does not warrant or imply that the water levels will permit boat access, jet ski access or any other water sports/recreational activities.
For more information
Kentucky Dept. of Fish and Wildlife Resources
1 Game Road
Frankfort, Kentucky 40601